Privacy policy

Effective Date: 01.01.2026

Moto Merch ("we", "us", "our") is committed to protecting your privacy and handling your personal information in an open and transparent way. This Privacy Policy explains how we collect, use, disclose, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. What Information We Collect

We may collect personal information including, but not limited to:

  • Name

  • Email address

  • Phone number

  • Shipping and billing address

  • Order details and purchase history

  • Customisation details (such as names, race numbers, sizes, colours)

  • Payment information (processed securely by third-party payment providers)

  • Website usage data (such as IP address, browser type, and cookies)

We only collect information that is reasonably necessary to operate our business and provide our services.

2. How We Collect Personal Information

We collect personal information when you:

  • Place an order through our website

  • Create an account or subscribe to emails

  • Contact us via email, social media, or contact forms

  • Participate in promotions, giveaways, or surveys

  • Browse our website (via cookies and analytics tools)

3. How We Use Your Information

We use your personal information to:

  • Process and fulfil orders

  • Create customised products

  • Communicate with you about your order

  • Provide customer support

  • Send order updates, confirmations, and service-related messages

  • Improve our website, products, and services

  • Send marketing communications (where you have opted in)

  • Meet legal and regulatory obligations

4. Disclosure of Personal Information

We may disclose your personal information to:

  • Third-party service providers (such as payment processors, shipping carriers, printing partners, and website platforms like Shopify)

  • Marketing and analytics providers (such as email marketing platforms)

  • Government authorities where required by law

We only share information necessary for these services and take reasonable steps to ensure your information is handled securely.

5. Payment Information

All payments made through our website are processed by secure third-party payment providers. Moto Merch does not store or have access to your full payment details, such as credit card numbers.

6. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Improve website functionality and user experience

  • Analyse website traffic and performance

  • Remember your preferences

You can manage or disable cookies through your browser settings; however, some website features may not function correctly if cookies are disabled.

7. Direct Marketing

We may send you marketing communications if you have opted in to receive them. You can unsubscribe at any time by using the unsubscribe link in our emails or by contacting us directly.

8. Storage & Security of Information

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure.

Your information is stored securely using reputable platforms and service providers. While we take reasonable precautions, no data transmission over the internet can be guaranteed as 100% secure.

9. Access & Correction

You may request access to the personal information we hold about you or request corrections if you believe it is inaccurate, outdated, or incomplete.

Requests can be made by contacting us using the details below.

10. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be effective immediately upon posting to our website.

12. Complaints

If you believe your privacy has been breached, please contact us so we can attempt to resolve the issue promptly. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact:

Moto Merch
Email: motomerch.au@gmail.com
Website: motomerch.au

Last updated: 11.01.2026