Shipping policy

 

Effective Date: 01.01.2026

At Moto Merch, all products are custom-made to order. This Shipping Policy outlines how and when your order will be processed, shipped, and delivered.

1. Order Processing & Production

  • All Moto Merch items are made to order, including customised names, race numbers, and designs.

  • Production times vary depending on the product and order volume.

  • Estimated production times provided on the website or at checkout are guides only and not guaranteed.

  • Orders cannot be changed or cancelled once production has commenced.

2. Shipping Locations

  • We currently ship within Australia.

  • If international shipping becomes available, this policy will be updated accordingly.

3. Shipping Methods & Carriers

  • Orders are shipped using Australia Post or other trusted courier services.

  • Shipping method options and costs are displayed at checkout.

  • Once your order has been dispatched, you will receive a shipping confirmation email with tracking details (where available).

4. Shipping Timeframes

Shipping timeframes begin after production is complete.

Estimated delivery times (after dispatch):

  • Standard Shipping: 2–7 business days

  • Express Shipping: 1–3 business days (if selected at checkout)

Delivery timeframes may vary depending on your location, carrier delays, weather events, or peak periods.

5. Shipping Costs

  • Shipping costs are calculated at checkout based on your location and selected shipping method.

  • Any applicable shipping promotions will be clearly stated on the website.

6. Delays & Carrier Issues

  • Moto Merch is not responsible for delays caused by Australia Post, courier services, customs (if applicable), or events outside our control.

  • Estimated delivery dates are not guaranteed.

7. Incorrect Address Details

  • It is the customer’s responsibility to ensure all shipping details are correct at checkout.

  • Moto Merch is not responsible for orders delivered to an incorrect address provided by the customer.

  • If a parcel is returned to us due to an incorrect or incomplete address, additional shipping fees may apply to resend the order.

8. Lost or Damaged Parcels

  • If your order is lost or damaged in transit, please contact us within 7 days of the expected delivery date.

  • We will work with the carrier to investigate and assist where possible.

  • Replacement or refund decisions will be made in accordance with our Returns & Refunds Policy and Australian Consumer Law.

9. Authority to Leave (ATL)

  • By placing an order, you authorise the carrier to leave the parcel in a safe place if you are not available, unless otherwise specified.

  • Moto Merch is not responsible for parcels that are lost or stolen after being left in accordance with carrier delivery instructions.

10. Contact Us

If you have any questions about shipping or your order, please contact:

Moto Merch
Email: motomerch.au@gmail.com
Website: motomerch.au

Last updated: 11.01.2026